Refund policy

Exchange Policy

 

If you have any queries regarding the product or wish to request an exchange, please raise the query within 2 days of receiving the product. Queries must be sent from your registered email ID to our WhatsApp number or our support email.

  • Exchange Policy:
  • We offer a 2 day exchange window from the date of delivery.
  • Please note that we do not provide reverse pickup services. You will need to send the product back to us at the address below.
  • If You Received A Defective Product From Our Side For Claim You Must Send a Pre-Opening Video Within 24 Hours If You are Not Able To Provide Pre-opening Video of Wrong Product/Parcel, We Can Not Pass Your Claim For Wrong Product.
  • Ensure that the product is Exchange in the same condition it was shipped. If the product is returned damaged or visibly used, a Exchange will not be provided.

 

  • Important Notes
  • Shipping charges are non-refundable.
  • Once an exchange is processed and the product is delivered, no further exchanges will be allowed for that order.
  • Cancellations are only possible before the order has been dispatched from our warehouse.
  • You Have To Agree To Our Exchange Policy Before You Purchases Any Product From Our Store.
    Shipping And Cod Charges Are Non-refundable.

 

For any issues, please feel free to contact us:

Please make sure all the details you provide are accurate. We are not responsible for any mistakes in the information shared.

  • Order Cancellation Policy
  • You may cancel your order anytime before it is dispatched from our warehouse.
    If the item has already been delivered, please follow the return process above.

 

  • Damages & Issues
  • We check all products before dispatch. However, please inspect your order upon delivery.
  • If item is:
  • Damaged
  • Defective
  • Wrong product

Contact us within 24 hours with photos or video.

  • 360° Video Requirement
  • Please record 360° unboxing video before opening the parcel.
    This is mandatory for damage/wrong product claims.

Need Assistance?

If you have any questions or need help with returns, exchanges, or cancellations, feel free to reach out:

📧 Email: Help@fensterstyle.in

We’re here to assist you!

Thank you for shopping with Fensterstyle!